Track Your Order

We know you're excited to receive your Silkvelle device – and we want to make sure you're always in the loop. Use the options below to track your order at any time.

How to Track Your Order

Check your confirmation email – Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to track your parcel.
Use your tracking number – Enter your tracking number on the carrier's website to get real-time delivery updates.
Check your Shopify order status – You can also view your order status directly by clicking the link in your order confirmation email.

Estimated Delivery Times

Processing time: 1–2 business days before dispatch
Germany: 6–13 business days after dispatch
Other countries: Please refer to our Shipping Policy for details

Please note that delivery times are estimates and may vary during peak periods or due to circumstances outside our control.

Carriers We Use

Depending on your location, your order may be shipped with one of the following carriers:

DHL – primary carrier for Germany
DPD
Hermes

Your shipping confirmation email will specify which carrier is handling your delivery.

My Order Hasn't Arrived Yet

If your estimated delivery date has passed and your order has not arrived, please:

Check your tracking link for the latest status update
Check if a delivery attempt was made and a note left at your address
Allow 1–2 additional business days, as delays can occasionally occur
If your parcel appears lost or stuck, contact us and we will investigate immediately