Shipping Policy

This Shipping Policy explains how Silkvelle processes, ships, and delivers orders placed on silkvelle.store.

1. Where We Ship

We currently ship to Germany. If your country isn't available at checkout, we're unable to deliver there at this time.

2. Order Processing

Orders are processed and prepared for dispatch within 1-2 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

3. Shipping Costs & Delivery Times

Germany: free standard shipping, estimated delivery in 6-13 business days.

Delivery estimates begin from the shipping date, not the order date, and may vary due to carrier delays, high order volume, or other circumstances beyond our control.

4. Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information where available.

5. Customs, Duties & Taxes

Orders are fulfilled from within the European Union. Since Germany is an EU member state, no customs fees or import duties apply, and all applicable taxes are already included in the displayed price.

6. Lost, Delayed, or Damaged Shipments

If your order hasn't arrived within the estimated window or arrives damaged, contact us at support@silkvelle.store with your order number so we can investigate with the carrier.

7. Incorrect Shipping Address

Please double-check your shipping address before completing checkout. We're not responsible for delays caused by an incorrect or incomplete address, but contact us as soon as possible if you notice an error so we can try to correct it before dispatch.

8. Returns

For information about returning an item, please see our Return & Refund Policy.

9. Contact Us

Email: support@silkvelle.store
Phone: +49 176 15723353
Support hours: Monday to Friday 9:00-18:00 CET, Saturday 10:00-14:00 CET. Sunday and public holidays closed.