Refund policy

Thank you for shopping with Avolis. We are committed to ensuring your complete satisfaction with every purchase.

1. Returns We accept returns within 14 days of the delivery date. To be eligible, items must be unused, in original condition, and in original packaging with all tags attached. Proof of purchase is required.

2. Non-Returnable Items The following are not eligible for return: final sale items, digital/downloadable products, gift cards, and items that have been used or altered after delivery.

3. How to Initiate a Return Contact our support team at [your email address] with your order number, the item(s) you wish to return, and the reason. We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions. Please do not send items back without an RMA number.

4. Return Shipping Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service, as Avolis is not responsible for items lost in transit.

5. Refunds Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed within 5–10 business days to your original payment method.

6. Partial Refunds Partial refunds may be granted for items showing signs of use or returned after the 14-day window.

7. Exchanges For defective or damaged items, we will exchange them for the same item. Contact us at [your email address] within 7 days of receiving your order.

8. Late or Missing Refunds If you haven't received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, contact us at [your email address].

9. Contact Us Avolis Email: [your email address]

Just replace [your email address] with your actual support email before saving. Would you like me to also help you set up your Terms of Service or Privacy Policy?


I am returning the product and also replaced the product but, not, the damage. When it is damaged just send us a photos of the product, in. Support@avalis.store

Got it! Here's the updated policy with your specific rules and email address incorporated:

Return and Refund Policy Last updated: July 9, 2026

Thank you for shopping with Avolis. We are committed to ensuring your complete satisfaction with every purchase.

1. Returns We accept returns within 14 days of the delivery date. To be eligible, items must be unused, in original condition, and in original packaging with all tags attached. Proof of purchase is required.

2. Non-Returnable Items The following are not eligible for return: final sale items, digital/downloadable products, gift cards, and items that have been used or altered after delivery.

3. How to Initiate a Return Contact our support team at support@avalis.store with your order number, the item(s) you wish to return, and the reason. We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions. Please do not send items back without an RMA number.

4. Exchanges If you received an incorrect item, we will gladly replace it with the correct one. Please contact us at support@avalis.store within 7 days of receiving your order to arrange an exchange.

5. Damaged Items If your item arrives damaged, we do not require you to return or exchange it. Simply send us a photo of the damaged product to support@avalis.store and our team will resolve the issue for you promptly.

6. Return Shipping Customers are responsible for return shipping costs unless the return is due to an incorrect item. We recommend using a trackable shipping service, as Avolis is not responsible for items lost in transit.

7. Refunds Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed within 5–10 business days to your original payment method.

8. Partial Refunds Partial refunds may be granted for items showing signs of use or returned after the 14-day window.

9. Late or Missing Refunds If you haven't received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, contact us at support@avalis.store.

10. Contact Us Avolis Email: support@avalis.store