Terms of Service

Welcome to Silkvelle. By accessing or purchasing from silkvelle.store, you agree to the following Terms of Service. Please read them carefully before using our website.

1. About Us

Silkvelle sells beauty and wellness technology, including IPL and diode laser hair removal devices, LED face masks, and red light therapy lamps, to customers in Germany.
Email: support@silkvelle.store
Phone: +49 176 15723353

2. Eligibility

To purchase from our website, you must be at least 18 years old or have permission from a legal guardian, provide accurate and current order information, and agree to comply with these Terms of Service.

3. Products & Availability

We aim to display product descriptions and images as accurately as possible, though appearance may vary slightly depending on your screen. All products are subject to availability and stock limitations, and we may update, modify, or discontinue products at any time.

4. Product Safety

Our devices are cosmetic beauty tools and are not intended to diagnose, treat, or cure any medical condition. Please read all included instructions before use. Do not use IPL or laser devices if you are pregnant, have broken or irritated skin, have tattoos in the treatment area, or are unsure whether the device is suitable for your skin or hair type. If you have a skin condition, photosensitivity, or take medication that increases light sensitivity, consult a doctor before use, and always perform a patch test first.

5. Pricing & Payments

All prices are shown in EUR and include applicable taxes unless stated otherwise. We may correct pricing errors at any time and reserve the right to cancel orders affected by such errors, with a full refund. Payment must be completed at checkout using one of our accepted payment methods.

6. Order Acceptance & Cancellations

You will receive an order confirmation email after placing an order; this acknowledges receipt but does not guarantee acceptance. We may cancel or refuse an order due to suspected fraud, incorrect billing information, stock shortages, pricing errors, or shipping restrictions. Any payment already made for a cancelled order will be refunded to the original payment method.

7. Shipping & Delivery

We currently ship to Germany. Orders are processed within 1-2 business days, with delivery typically taking 6-13 business days from dispatch. See our Shipping Policy for full details.

8. Returns & Refunds

Returns are accepted within 30 days of delivery in accordance with our Return & Refund Policy. We do not offer direct exchanges; please request a return and place a new order instead. Refunds are issued to the original payment method once the returned item is received and inspected.

9. EU Consumer Rights

Customers in the European Union have the right to cancel their order within 14 days of receiving it, and to receive clear information regarding pricing, taxes, shipping, and returns. These rights apply in addition to our own store policies.

10. Prohibited Uses

You agree not to violate any applicable laws, interfere with the security of our website, use the site for fraudulent or harmful activity, or upload malicious software or spam. Violating these rules may result in termination of your access to our services.

11. Intellectual Property

All content on silkvelle.store, including text, logos, images, and graphics, belongs to Silkvelle. You may not copy, reproduce, modify, or distribute this material without our written permission.

12. Limitation of Liability

Silkvelle is not liable for indirect or consequential damages, delivery delays caused by carriers or events beyond our control, or damage resulting from improper use of our products. Our maximum liability is limited to the amount you paid for the purchased product.

13. Governing Law

These Terms of Service are governed by the laws of Germany, and any disputes will be handled under German jurisdiction.

14. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with a revised date, and continued use of our website means you accept the updated Terms.

15. Contact Us

Silkvelle
Email: support@silkvelle.store
Phone: +49 176 15723353
Business hours: Monday to Friday, 9:00 am to 6:00 pm CET. Saturday and Sunday closed.