Privacy policy

Privacy Policy

Last updated: August 8, 2026

This Privacy Policy explains how Silkvelle ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase on silkvelle.store. By using our website, you agree to the practices described below.

1. Information We Collect

When you place an order or contact us, we may collect your full name, billing and shipping address, email address, phone number, and payment information (processed securely by our third-party payment providers; we do not store full card details). When you browse our site, we automatically receive your IP address, browser and device details, pages viewed, and information from cookies and similar technologies.

2. How We Use Your Information

We use your data to process and deliver orders, communicate with you about your purchase, provide customer support, improve our website and shopping experience, meet legal and tax obligations, and detect or prevent fraud. We do not sell, rent, or trade your personal information.

3. Sharing Your Information

We only share your data with trusted partners who help operate our business, including payment processors, shipping carriers, fraud-prevention services, and Shopify, our e-commerce platform provider. These partners may only use your data to perform their services for us.

4. Cookies

We use cookies to enable core site functions, remember your preferences, analyze traffic, and improve performance. You can disable cookies in your browser settings, though some features may not work properly as a result.

5. Your Rights (GDPR)

If you live in the European Union, you have the right to access, correct, or delete your personal data, restrict or object to its processing, receive a copy of your data, and withdraw consent at any time. To exercise these rights, email support@silkvelle.store. We respond within the timeframes required by GDPR.

6. Data Retention

We retain personal information only as long as necessary to complete your purchase, meet legal and tax requirements, and prevent fraud. Data is securely deleted once it is no longer needed.

7. Security

We use commercially reasonable safeguards to protect your data. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children, and we will delete any such data if we become aware of it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. Continued use of our website means you accept the updated policy.