Payment Policy

At Silkvelle, we are committed to making your shopping experience as smooth and secure as possible. Below you will find everything you need to know about how we handle payments.

Accepted Payment Methods

We accept the following payment methods:

Credit & Debit Cards – Visa, Mastercard, American Express
PayPal
Apple Pay
Google Pay
Shop Pay – save your details for faster checkout on future orders
Bank Transfer (SEPA) – available for customers within the EU
Klarna – buy now, pay later options available at checkout

All available payment methods will be displayed at checkout. If your preferred method is not listed, please contact us and we will do our best to assist you.

Payment Security

All transactions on silkvelle.store are processed through encrypted, SSL-secured payment channels. We do not store your full card details on our servers. Your payment information is handled exclusively by our certified payment providers in compliance with PCI DSS standards.

Currency

All prices on our store are displayed in Euros (€). If you are shopping from outside the Eurozone, your bank or payment provider may apply a currency conversion fee. Silkvelle is not responsible for any such fees.

Pricing & VAT

All prices displayed on silkvelle.store are inclusive of VAT in accordance with German and EU tax law. The applicable VAT rate is shown at checkout. No hidden fees will be added to your order total.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email at the address provided during checkout. Please check your spam folder if you do not receive it within a few minutes.

Payment Issues

If your payment is declined or you experience any issues during checkout, please try the following:

Check that your card details are entered correctly
Ensure your card has sufficient funds or credit available
Contact your bank to confirm the transaction is not being blocked
Try an alternative payment method

If the issue persists, please contact our support team and we will be happy to help.

Fraud Prevention

To protect our customers and our business, all orders are subject to standard fraud screening. In rare cases, we may contact you to verify your identity before processing your order. This is purely a security measure and we appreciate your understanding.