Contact Us

Do you have a question about our products, your order, or another concern? We are happy to help you. Use one of the following methods, and we will get back to you as soon as possible.

Contact Details

VAT ID: DE456482834

Email: support@silkvelle.store
Phone: +49 176 15723353

Monday – Friday: 9:00 AM – 6:00 PM

We strive to answer all inquiries within 1–2 business days.

What to Include

To help us assist you as quickly as possible, please include the following in your message:

• Your order number
• Your full name
• A brief description of your concern

Returns & Refunds

You have 14 days from receipt of your order to request a return. Please read our Refund Policy before contacting us.

Company Information

Silkvelle
Kleiner Biergrund 10
63065 Offenbach am Main
Germany

VAT ID: DE456482834

Email: support@silkvelle.store
Phone: +49 176 15723353

Further legal information can be found in our Imprint.