Get in Touch

Have a question about our products, your order, or anything else? We’re here to help. Reach out to us using any of the methods below and we’ll get back to you as quickly as possible.

Contact Details

VAT ID: DE456482834

📧 silkvelle.store@gmail.com
📞 +49 176 15723353

🕖 Monday - Friday 9:00 Am - 6:00 PM 

We aim to respond to all inquiries within 1-2 business day  business  

What to Include  

To help us assist you as quickly as possible please include the following in your email:

• Your Order number 
• Your full name 
• A brief description 

Return & Refunds

You have 14 days from the date you receive your order to request. please visit our  Return & Refund page for instructions before contacting  

Business Information 

Silkvelle
Kleiner Biergrund 10
63065 Offenbach am Main
Deutschland

VAT ID:DE456482834

📧 silkvelle.store@gmail.com
📞 +49 176 15723353

For more legal details see our Impressum 

Send Us a Message

Use the form below to send us a message directly. Please include your order number if your enquiry relates to an existing order this helps us resolve your issue faster.