About us

Where science meets beauty – for your skin, in your home.

You deserve more than empty promises. You deserve skincare that really works – based on clinically proven technology, designed for everyday use. Welcome to Silkvelle.

Who we are

Silkvelle is a skincare technology brand based in Germany. With a passion for skin health and modern light therapy, we develop products that bring professional skin treatments comfortably into your home. We combine advanced LED light therapy technology with elegant, user-friendly design to create devices that noticeably improve skin health.

What we offer

We specialize in high-quality LED light therapy devices for home use. Our products are designed to address a wide range of skin concerns – from fine lines and uneven skin tone to acne and blemishes – using the same wavelengths used in dermatological and aesthetic practices. Each device in our range is carefully tested to deliver visible results.

Our Business Model

Silkvelle sells exclusively through its own online shop via direct sales. By eliminating intermediaries, we can invest more in product quality, customer experience, and customer service – and pass these benefits directly on to you. We ship to Germany and throughout the EU.

Our Mission

To make clinically effective LED light therapy accessible to everyone – not just to those who can afford regular treatments in a practice. Good skin should not be a luxury, but the result of correct application in one's own home.

Our Vision

We aim to establish ourselves as a trusted address for LED skincare technology for home use in Europe – with high standards for effectiveness, transparency, and customer service.

Where to find us

Our products are exclusively available through our online shop at silkvelle.store. We currently ship to Germany and the European Union; further markets will follow.

Your rights as a customer

Your satisfaction and trust are our highest priority. As a customer of Silkvelle, you have the following rights, among others:

• Right of Withdrawal – You can return your order within 14 days of receipt without giving reasons, in accordance with EU consumer protection law.
• Warranty – All Silkvelle devices come with a manufacturer's warranty. Details can be found in our warranty policy.
• Data Protection – We process your personal data in full compliance with the GDPR. Your data will never be sold or passed on to third parties without your consent.
• Transparent Prices – The price shown is the price you pay. No hidden costs, no surprises at checkout.
• Secure Payment – All transactions are processed via encrypted, secure payment channels.

Further information can be found in our Return & Refund Policy, our Privacy Policy, and our General Terms and Conditions.

Contact

We look forward to hearing from you – whether you have a question about our products, need support with your order, or simply want to learn more about LED light therapy.

Email: support@silkvelle.store
Phone: +49 176 15723353
Response time: We strive to answer all inquiries within 24 hours on business days.

You can also reach us via the contact form on our contact page.